RETURN & REFUND POLICY
We hope you are pleased with your purchase. However, if you would like to make a return, please review our policy below.
*Your return must be within full compliance of our return policy.
NOTE: *FS=FINAL SALE
- NO RETURNS, REFUNDS OR EXCHANGES FOR: JEWELRY, INTIMATES/UNDERGARMENTS, PURSES/HANDBAGS/TOTES/SATCHELS/WALLETS, ACCESSORIES, BELTS, SCARVES, CLEARANCE, FACTORY SECONDS, FINAL SALE, *FS
- ELIGIBLE RETURNABLE ITEMS must not be washed, worn, damaged, or have stains or smells. Original tags (if applicable) must be attached.
- SHOES must be sent back along with its original shoe box. Damage to either shoes or shoe boxes will result in a rejection of your return.
- DAMAGE/DEFECTIVE CLAIMS: you must contact us within 2 days of delivery at firstname.lastname@example.org - Pictures of damage will be required.
- Returns must be postmarked within 10 days of your order’s delivery date. Returns are subject to a 15% restocking fee.
- EXCHANGES are not permitted. Place a new order if you would like a different size or color.
- ALL SHIPPING CHARGES ARE NONREFUNDABLE. NO EXCEPTION.
- Customers are responsible for return shipping expenses.
If your return does not meet our guidelines, your item(s) will be sent back to you at your expense. You will be provided a link to purchase a return label. You will have 30 days to pay for your return. We will only hold your rejected return for 30 days, after which the items will be discarded without a refund. Refunds are not given for unaccepted/rejected returns.
Mail your return via USPS to:
ClayViz Fashion Boutique
P. O. Box 800628
Santa Clarita, CA 91380
Your return must include the completed return slip sent with your package. You may download a copy HERE if needed.
Returns will be inspected for final approval upon receipt.
Please allow 10 business days to process your return and refund.
Occasionally, we may carry items clearly marked as Factory Seconds. These items may contain some minor fault of manufacture, but they do not affect the function of the items. Factory Seconds are Final Sale items and cannot be returned, exchanged, or refunded under any circumstances. Rest assured, Factory Second(s) items are brand new.
NOTE: OnSite/In Person Sales: ALL SALES ARE FINAL. NO REFUNDS, RETURNS OR EXCHANGES ALLOWED.